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Telecom Expense Management Technology

Why it Matters | Functionality | Delivery Model | Infrastructure | Architecture


Why Technology Matters for Telecom Expense Management (TEM) Solutions

Your quest to streamline the business processes that support Telecom Expense Management demands an understanding of available technology. Even if you are considering full outsourcing of your telecom management, access to the best technology should still be the foremost consideration in vendor selection. Employing the most advanced technology available today confers the following benefits:

Adoption. Ease of Use. Adoption of the technology by your staff is critical to the success of a TEM solution. You can avoid substantial hidden costs by choosing a technology that is designed for rapid adoption.

Flexibility. Telecom Expense Management is a rapidly changing industry and, for many organizations, this is the first time that they have integrated outside vendors into their live operational processes (as opposed to employing services to conduct periodic audits or participate in consulting projects). Evaluate your choice of technology with change in mind, as corporate climate and advances in technology produce continually evolving opportunities for enhancements and cost reduction. Ask yourself: Can this technology be used if we decide to take these functions back "in-house?" Can the selected technology be adapted to new solutions if we decide in the future to outsource to a third party?

Visibility. Several important aspects of visibility are technology related:
  1. The delivery model: Easy enterprise-wide access using a standard Web-browser is more effective than systems installed on premesis. « see Delivery Model
  2. Audit trails: Event tracking from receipt-to-payment provides a complete process overview.
  3. System integration: Automatically tying A/P system information back to the appropriate TEM information saves time jumping between systems.
  4. Accountability: Fully visible dispute management enhances your confidence in your TEM solution - whether outsourced or used in house.
Control. Excellent technology enables control in many areas, including:
  1. Invoice receipt-to-payment,
  2. Inventory change and reconciliation with invoices, and
  3. Contract compliance
Superior technology supports automation of these control areas to create high value through dramatically increased speed, efficiency, and accuracy.

Cost. Stable technology and an automated solution always reduce costs. Whether that cost is borne by your team or the outsourcing provider, it is always in your long-term interest to use an efficient solution. Key areas to consider when selecting automation technology include:
  1. Cost allocation capability,
  2. Contract compliance audit features,
  3. Inventory rationalization against invoice support, and
  4. Reporting features
The technology delivery method is another factor that significantly impacts your cost. Web-based delivery (sometimes referred to as ASP or “software-as-a-service”) has proven to be more advantageous to most organizations than traditionally licensed software. « see Delivery Model



 
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