Solutions
Mobility Lifecycle Management
Top 5 Issues in Mobility Management
- I have no idea how to control costs.
- I have no way to report on accurate data to management.
- I have no control over procurement of services and changes to employee’s devices and services.
- I have no way to allocate charges fairly across my user group.
- I have no idea what services are being used and who is using them.
So how does BPM address this? Here is a list of features available within the product that address these pain points.
Invoice Management
Processing invoices on a monthly basis is time consuming. The sheer volume of invoices and line items to review would almost be impossible to review monthly without a large team. With BPM, the following features reduce the time and increase the effectiveness of your monthly work.
- Multi-Level Approval Processes
- Invoice Validation Checks
- Invoice Audit
- Dispute Management
- Savings Management
- Cost Allocation w/custom export for AP Systems integration
Inventory Management
In order to manage invoices, you must know what you are comparing the charges from the carrier against. In addition, if an employee leaves, how do you know if they have a device or service that needs to be retired. All of this can be automatically managed through BPM.
- Device Information
- Service Information
- Employee Assignment
- Cost Center/General Ledger Code Assignment
- Device & Service Cost, Usage, and Change History
- Contract & Upgrade Eligible Tracking
Policy Management
Control starts with the ability to manage usage, ordering, and costs. The establishment and enforcement of policy will help drive out unnecessary cost associated with lack of controls.
- Usage Guidelines
- Cost Guidelines
- Service Guidelines
- Device Guidelines
- Approval Guidelines
Change/Order Management
Statistics show that an organization will have 10% of their mobile inventory change within a one month cycle. That means that if you have 5,000 devices, you’ll make at least 500 interactions with your Carriers. This can be a costly expense associated with management and also lead to higher costs due to inaccurate changes.
- All Activations/Changes Approved, Tracked & Reconciled
- Administrator, Manager, and Employee Portals
- Integration with Policy Management
- Entitlement Groups
International Management
A large portion of the costs associated with global business is International roaming and long distance charges. Currently, with the way Carriers invoice their customers, there is no easy way to manage this expense. With the cost in the hundreds to thousands per employee, this is an area where BPM can help you significantly lower your costs.
- Track by Country Called
- Track by Mobile Number/Employee
- View Summary Information
- Drill-Down to the Call Details
Plans & Features Management
Managing plans and features is almost impossible to do with paper invoices. Part of the issue is volume but most of the issue surrounds understanding what is available in the plan. In addition, most pooling plans are not laid out on the billing to allow proper management of your minutes and usage.
- Pooling Plan Management
- Carrier Rate Plan Details
- Carrier Feature Details
Reporting
Another time consuming area of mobility management is in reporting. With BPM’s centralized data store, all data across all Carriers is available for analysis. Put executive or management reports together instantly. Understand usage and trends with the ability to drill-down to the line item or call detail. This time consuming task is now down to a point and click.
- Cost & Usage
- Cross-Account
- Cross-Carrier
- Drill-Down to Call Detail
- Line Item Views
- Organizational and Management Views