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Savings from Centralization of Telecom Expense ManagementOne of the most challenging tasks is to centralize a decentralized enterprise. Because participation by all managers is crucial, Invoice Insight held multiple, large-scale Web conferences to achieve consensus. By using the client's data to demonstrate BillPort® 's analysis tools and uncover savings, we easily justified the telecom consulting engagement. The result was 100% participation from the business units.Implementation of Telecom Expense Management (TEM) in a decentralized environment is equally challenging, and a strong client advocate is essential. In this case, the advocate was the Purchasing Initiatives Manager from the Shared Services group. She spent approximately 20% of her time over a 2-month period coordinating and coaching her business units. The result was a centralized voice and data communications spend environment that supports all 40 business units. The goal of significant telecom expense reduction was achieved, with the client breaking even in less than 12 months. The following table illustrates the savings generated approximately eight months after implementation.
Invoice Insight and the client continue to work together to increase and sustain savings by tightening procurement processes, creating accountability by increasing visibility of expenses at the user level, and enforcing enterprise standards. |
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