| PROBLEM |
Unneeded services were included in the invoice in an unethical practice called "cramming." |
| OVERVIEW |
"Cramming" is the billing of unauthorized or "unknowingly" authorized services. The charges are placed inconspicuously on the invoice and may go unnoticed for years. |
| SAVINGS |
Invoice Insight initiated disputes with multiple carriers (two below), which resulted in an ongoing monthly savings of $500. |
| HOW DID
THIS HAPPEN? |
Many times a client answers a questionnaire or responds to a telemarketing call and unintentionally subscribes to unneeded services. When this unethical billing practice is discovered, there is usually little carrier customer support to rectify the situation. |
